Hello Friends!

What a wild ride we’re on, huh? Well, as we all dip our collective toes back in to society, we’ve come up with a plan to slowly re-open that ensures our crew and our customers stay safe and healthy. 

Beginning this week, our shops will slowly reopen for scheduled grooming / bathing and daycare. Our self-serve stations will remain closed for now. We will begin scheduling appointments starting with those of y’all who had appointments before we closed that were placed on the waitlist. 
 
 

The Process

The drop-off and pick-up process will be different as they will take place outside of our shops. 

We will stagger appointments so that only one dog is scheduled for each drop off time.
                                                     

Your groomer will meet you outside (wearing a mask) at your scheduled time and discuss what you’d like done.                                                                                                                     

As each of our locations is different, there will be a slightly different set up at each. There will be a combination of kennels, gates and hooks outside the doors. (GUADLUPE CUSTOMERS: Please enter through the door in the parking garage)

To keep a safe 6’ social distance, we will ask that you either clip your dog’s leash to the hook or place your dog in the kennel and then step back.

We will put our own leashes on your dog and ask that you take yours with you. 

We will contact you when your dog is ready and the process will reverse. 

No customers will be allowed in the shops for now.  

What we’re asking from you:

Please make all appointments online via our website: 

www.dirty-dog.com

If you haven't already done so, you'll need to set up an online profile and request appointments and reservations there. If your normal location is booked, make sure to check out the availability of other locations to see if they have a better time for you. Also, we will only be taking appointments for 2 weeks out since things are changing so quickly!

For the time-being, we will only be accepting payment through our secure online payment portal. When you complete your profile, it will require a valid credit or debit card. This is the card we will charge for your services, so please keep that in mind when you decide which one to use. If you have any issues signing up, please email:

jasmin@dirty-dog.com and we'll get you taken care of ASAP! 

We are trying to limit the use of a community phone right now, so we really appreciate your help with this.

Please wear a face-covering during the drop off and pick up processes.

Please arrive on time for your scheduled appointment. Because this all has to be scheduled and planned so precisely, if you are late, you may have to wait until your groomer has another break in the process to come get your dog.

Please do not bring your dog wearing a harness. They are very difficult to put on and remove. Your pup’s safety is our number 1 priority during the exchanges and harnesses will exponentially make this more difficult.

This is all new to us, so Thank You in advance for your patience and we’ll be doing the best we can! 
 

SELF SERVE stations will remain closed while we see how this first step goes. However, we are excited to introduce:     

While - You - Wait Express Baths

Only dogs who have short or coarse coats (can’t get matted) or those who have been brushed out at home will qualify for an Express Bath. If we determine that your dog is not a candidate for an express bath, we will schedule a full bath for you (same day if possible).

Depending on your dog, the process should only take 15-20 minutes so we will ask that you stay close while we complete the bath.
 

We will begin offering limited daycare hours starting Wednesday, May 6th. So that we can make sure to have the appropriate staff scheduled, please make appointments for daycare and boarding as we may not be able to accommodate walk-ins. Drop off and pick up procedures will be the same as grooming.
 

Click here to see these girls demonstrate the drop-off process. It’s pretty cute!

COVID DROP OFF PROCEDURES