Cancellations/No show fee

We always send an appointment reminder the day before your appointment. Please confirm that we have the correct number and email on file. If you are going to miss your appointment for any reason, please contact us ASAP. We require at least a 24-hour notice for all cancellations or reschedules to allow us time to fill the space with a customer from our waiting list. 

We will hold grooming appointments for 15 minutes past the scheduled drop-off time.  Appointments later than 15 minutes may be released based on demand. No shows and appointments canceled with less than a 24-hour notice will incur a $25 fee and your credit card will be charged immediately.

First time grooming customers

We require a $25 deposit for your first grooming appointment per dog. It is fully refundable if your appointment is canceled or rescheduled with at least a 24 hour notice. Your deposit will be applied to your final invoice at check-out.