Dirty Dog General Release & Agreement

This agreement applies to all services provided by Dirty Dog, including grooming, daycare, boarding, and any other activities. By signing below, you acknowledge that you have read, understand, and agree to the following terms:

HEALTH & MEDICAL CARE

Medical Emergencies

Dirty Dog is authorized to seek veterinary treatment at the nearest available clinic in case of a medical emergency. All medical expenses will be the responsibility of the pet owner.

Health & Vaccinations

  • Grooming: All pets must be up-to-date on their Rabies vaccination.

  • Daycare & Boarding: Pets must be up-to-date on Rabies, Bordetella, and DHLPP vaccinations.

  • Bordetella (Kennel Cough) is highly recommended for grooming but not required. Dirty Dog is not responsible if your pet contracts kennel cough.

  • Owners affirm that their pet has not been exposed to any contagious illness in the past 30 days.

  • Dogs with fleas or ticks will receive a flea bath at the owner’s expense ($10–$20) or must reschedule once treated.

SAFETY & LIABILITY

Accidents & Injuries

While we take extreme care in handling all pets, grooming and daycare activities involve inherent risks. These include cuts, scratches, exposure to illness, and injuries from interactions with other dogs. Pet owners assume all risks associated with these services and agree to hold Dirty Dog harmless.

Aggressive or Anxious Pets

Dirty Dog reserves the right to refuse or stop services if a pet becomes aggressive or too stressed. If muzzling is required for safety, additional fees may apply. If extra staff is needed to handle an aggressive pet, a higher grooming rate will be charged.

GROOMING & COAT CARE

Matted Coats

  • Severely matted coats may require shaving, which can cause skin irritation, cuts, and other issues. Owners acknowledge and accept these risks.

  • Dirty Dog will not attempt painful dematting procedures. A fee applies for mat removal due to extra time and equipment wear.

  • Owners are responsible for the pet’s coat condition and any veterinary costs resulting from mat removal.

Low-Shed Treatment

Shedding is natural and may not be fully resolved with a single grooming session. Additional brush-out sessions within 10 days are available at an added cost.

DAYCARE & BOARDING

Reservations & Cancellations

  • A 48-hour notice is required for non-holiday cancellations.

  • Holiday boarding requires a 10-day notice and a non-refundable deposit for the first night.

  • Late cancellations will be charged 50% of the scheduled stay; no-shows will be charged in full.

  • Boarding dogs not picked up by 12 PM will incur a half-day daycare fee. Dogs not picked up by 6:30 PM will be boarded overnight at the owner’s expense.

Behavior & Socialization

  • All daycare and boarding dogs must pass a temperament evaluation.

  • Dogs over 6 months must be spayed or neutered to participate in social play.

  • Private accommodations are available for dogs that do not socialize well with others, at an additional fee.

Personal Belongings & Feeding

  • Dirty Dog provides bedding and bowls; owners may bring up to two personal items, but we are not responsible for lost or damaged belongings.

  • Owners are encouraged to provide their pet’s food. House food is available for $3/meal.

  • Medication administration may incur a $5 fee for specialized preparation.

FEES & POLICIES

Late Pickups & No-Shows

  • Grooming appointments must be canceled or rescheduled 24 hours in advance.

  • Grooming no-shows or last-minute cancellations forfeit their $25 deposit.

  • Late pickups beyond business hours will be charged $1 per minute past closing.

Satisfaction Guarantee

If you are unsatisfied with a grooming service, please notify us within 48 hours, and we will offer a correction at no cost.

MEDIA RELEASE

Dirty Dog is authorized to take photos of your pet for client records, marketing, and social media.

LEGAL & LIABILITY AGREEMENT

By signing, you acknowledge and agree:

  • To assume all risks associated with Dirty Dog services.

  • That Dirty Dog is not financially responsible for veterinary care.

  • That Dirty Dog may refuse or terminate services at any time.

  • To binding arbitration under Texas law in case of disputes.

This agreement remains valid for all future visits.