Response to COVID-19

Dear Friends,

We wanted to send you a quick update on how we’re going to deal with the threat of Coronavirus (COVID-19) at Dirty Dog. The health and safety of our customers and employees is our top priority. 

The nature of our business means that we were already following most of the CDC recommendations on a daily basis:

• In caring for dogs, we are already staying a safe distance from one another. 

• We are also constantly disinfecting everything throughout the store, including door handles, front desk counters, tubs, sprayers, bottles, brushes, etc.

• People using the self serve tubs are almost 6 feet from each other and are actively washing their dogs (and therefore their hands). 

• After each bath, we disinfect everything that is located in the bath station before the next use.

In an effort to further reduce contact, we will begin offering “curbside” drop off and pick up services for daycare, boarding, and grooming. Our staff will come out to your car to get instructions and your pups! 

To make this work, we will have to strictly enforce our scheduled drop-off times starting immediately. If you will be late, you will need to let us know and we will determine if we can still honor your appointment. Depending on how late you will be, we may have to reschedule. If you are used to “drop-in daycare” (i.e. not having an appointment), unfortunately, we are requiring appointments moving forward. We have to time things “just right” to make sure everyone stays safe! 

You should be receiving text reminders about your appointments, and when you arrive you can simply reply to the text saying “We’re here!”. 

Also, you can update your credit card on file (encrypted system), so that we can take care of payments without you having to leave your car. If you are not already receiving text reminders, you may request to sign up for text messages, or you can call to let us know you’re here!

If you have any questions, please don’t hesitate to call us at (512) 351-8001.

Thank you,