Limited self-serve hours and a couple of temporary closings....

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Hi Friends~

We don’t need to tell you guys how crazy things are right now. When you start a business, you try to plan for any and all things that can happen so that you are prepared if they come to pass. Obviously, we didn’t plan for a global pandemic, yet here we are. As y’all know, we were able to partially re-open at the end of May and have just been holding our breath since then.

Unfortunately, Austin still has surging COVID numbers and our sales just aren’t where they need to be to make sure we can weather this storm, so we are making some big changes for the time being. However, as things seem to be changing daily, please always check our website for current information.

  • We will be closing the Self-Serve stations at our Downtown location temporarily, effective immediately. Full-Service Grooming & Bathing will continue as normal by appointment only.

  • Starting next week, the Self-Serve stations will be open Friday-Sunday, 12-6pm at our other 4 locations. (meaning they will be closed Monday-Thursday).

  • We are temporarily closing Daycare and Boarding at the Mesa location and consolidating all of those customers with our South Lamar location which will be open regular business hours. We can accommodate more dogs there, have a bigger back yard for playtime and TONS of baby pools for the summer. If the Mesa location is closer to you, and dropping off at the South Lamar location is not possible, please reach out to us to discuss transportation. We’d be happy to shuttle your pups down there while you are gone!

  • Grooming hours at ALL locations will continue as normal—by appointment only with curbside drop-off/pick-ups.

Also, we want to remind you about a new service we started when re-opened in May: EXPRESS BATHS. We are offering this to try to help people that aren’t comfortable coming inside the shops for self-serve (or if we have to totally shut self-serve down), but don’t need the full spa treatment. These baths are:

  • By appointment only

  • While-you-wait (We’ll have you wait outside or in your car, but on-site. Depending on size, should only take about 15-20 minutes)

  • Bath, ear-cleaning, towel dry and cologne (no brushing or blow drying)

    • Under 10 lbs- $15

    • 11-30 lbs- $20

    • 31-70 lbs- $25

    • 71+ lbs- $30

  • Available add-ons:

    • Nail trim- $16

    • Nail trim & file- $22

    • Specialty shampoo (flea & tick, oatmeal, medicated, whitening)- $5

Thank you so much for hanging in there with us. As has been the case since the day we opened—our Austin family has been AMAZING through this super-stressful time and we couldn’t be more grateful.

From the bottom of our furry hearts, thank you. ❤️

The Dirty Dog Crew